Frequently Asked Questions (FAQ)
1. What is the mission of CPAP Experts?
CPAP Expert is a Canadian company based in Quebec whose mission is to make sleep apnea treatment accessible to everyone. We recognize that many people lack access to private insurance, so we strive to offer the most affordable prices on the market, without compromising product quality or customer service.
2. What is CPAP therapy and how does it work?
The CPAP (continuous positive airway pressure) machine keeps your airway open during sleep by delivering pressurized air, helping to prevent breathing stops related to sleep apnea. CPAP therapy improves sleep quality, reduces fatigue, and promotes long-term cardiovascular health.
3. Why should I choose a CPAP machine?
The CPAP machine improves blood oxygenation, reduces cardiovascular risks (hypertension, stroke), reduces daytime fatigue, reduces snoring and improves mental health and quality of life.
4. Which CPAP mask is best for me?
Masks come in three types: nasal , nasal , and full face , depending on your sleeping style and comfort. You can check out this blog post about it.
5. How much does a CPAP machine cost in Quebec?
On an online sales site like cpap-experts.ca , a CPAP machine costs between $700 and $1,500 CAD, humidifier included.
In a clinic (with follow-up by respiratory therapists) we are talking more like $1,500 to $2,300. You can read this blog post on this subject.
6. Does insurance cover CPAP machines?
In Canada, private insurance often covers equipment partially or fully. Check your individual coverage with your insurer.
7. How often should the mask and accessories be cleaned?
Clean your mask, hose, and water reservoir regularly. Use distilled water and replace filters and cushions as recommended to ensure effective therapy. You can read this blog post about this.
8. Can I take my CPAP machine when traveling?
Yes, we offer easily portable models (e.g. the AirMini) and mounting brackets are available for travel, camping, airplanes, etc. You can check out this blog post about it.
9. What is the recommended replacement age for CPAP components?
For masks and cushions: 3–6 months. For tubing and filters: 6–12 months. For CPAP machine: 3–5 years (follow manufacturer's recommendations).
10. Do I need a prescription to buy a CPAP machine?
Yes, a sleep apnea diagnosis and a medical prescription are required to legally purchase a CPAP machine in Canada and Quebec.
11. How to optimize adherence to CPAP treatment?
We advise you to adjust the mask well, integrate a routine, opt for a model with a humidifier and good accessories (straps, tubing supports, etc.)
12. Do you have an online store?
Yes, our online store allows you to easily order CPAP devices, masks, filters and accessories from anywhere in Quebec.
13. Is delivery free in Quebec?
Yes, delivery is free for all orders of $95 or more (before taxes), anywhere in Quebec. A flat rate applies for orders under $95.
14. Do you accept returns?
You may return any unopened and unused item, in its original sealed packaging, within 30 days of the purchase date. The return will be eligible for a refund to the original payment method, subject to a $15 deduction to cover shipping costs. If you wish to make a return, please contact us by email at info@cpap-experts.ca. You can view our return policy here.
15. How can I receive your news and promotions?
Subscribe to our newsletter to receive our latest news, tips, and exclusive promotions. You'll also receive a personalized 10% discount on your first online order.
Is your question not in this list?
Contact us without delay and we will respond as soon as possible.
