Medistrom Pilot-Flex Battery

Shipping Policy

At Cpap Experts, we are committed to providing you with fast and reliable delivery. Please see our delivery policy for details of our services.

Order processing
All orders are processed within 1-2 business days after receiving payment. Once your order has shipped, you will receive an email confirmation with a tracking number.

Shipping Costs

• Standard Shipping : Free for orders of $75 and over. For orders under $75, a $15 fee will apply. Delivery time is 3 to 9 business days, depending on your location.
• Express Delivery : Option available for $20, with a delivery time of 1 to 2 business days.

Delivery Zones
We deliver everywhere in Canada.

Order tracking
Every order shipped is accompanied by a tracking number. You can track your package on the carrier's website. If you have any questions or concerns regarding tracking, please feel free to contact us at info@cpap-experts.ca .

Delivery delays
We do our utmost to meet delivery times. However, delays may occur due to external factors (bad weather, strikes, etc.). In this case, we will inform you promptly and do our best to resolve the situation.

Receiving orders
Upon receipt of your package, we advise you to check the condition of the items. If you notice any damage or missing items, contact us immediately at info@cpap-experts.ca , attaching photos to facilitate the processing of your request.

Return, Exchange and Refund Policy

Returns
You may return any unopened and unused item, in its original sealed packaging, within 30 days of the purchase date. The return will be eligible for a refund in the original method of payment, subject to a $15 deduction to cover shipping costs. If you wish to make a return, please contact us by email at info@cpap-experts.ca .

Exchanges
To ensure that you receive the desired product as soon as possible, we recommend that you return the item you purchased and then, once the return is accepted, make a new purchase for the desired product.

Damaged or defective products
We encourage you to carefully inspect your order upon receipt. If the item is defective, damaged, or you have received an incorrect product, please contact us immediately. We will evaluate the situation and take steps to resolve the issue as soon as possible.

Refunds
Once we receive and inspect your return, we will notify you with the details of your refund request. If approved, it will be automatically applied to your original payment method within 5 to 10 business days. Please note it may take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since your return was approved, please contact us at: info@cpap-experts.ca .